The Covid-19 pandemic has led to a significant rise in online shopping in South Africa - and subsequently more complaints.
The Consumer Goods and Services Ombudsman (CGSO) says that mobile network providers and telecoms companies are some of the most frequently complained about businesses in South Africa.
If a business is marketing, distributing, manufacturing, or selling goods and services in South Africa, they must comply with the Consumer Protection Act (CPA) irrespective of the size of the business or whether the business is formal or informal, says...